Pure Bespoke Privacy Policy

Effective Date: 2024-09-30

At Pure Bespoke, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our services through our website, physical shop, or other means of communication.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of personal information to enhance your experience with Pure Bespoke. This includes, but is not limited to:

Personal Identification Information: Name, email address, phone number, and contact details.
Business Information: If you engage with us for business-related services (e.g., car wrapping for company vehicles), we may collect business contact details, job titles, or company names.
Technical Data: IP address, browser type, device information, and browsing history when you interact with our website at www.purebespoke.ca.
Service Details: Information about the services you inquire about or purchase, such as vehicle specifications for detailing, vinyl wrapping, or other custom services.
Social Media Information: If you contact us through social media platforms like Instagram (@purebespoke.ca), Facebook, or TikTok, we may collect any public or direct message interactions you have with us.

2. How We Use Your Information

We use the information collected to provide, maintain, and improve our services. Specific purposes include:

Service Delivery: To deliver the detailing, vinyl wrap, paint protection film (PPF), and ceramic coating services you request at our physical location at 5111 Rue Bachand, Longueuil, Quebec.
Customer Support: To respond to your inquiries, schedule appointments, or address any concerns related to your experience with Pure Bespoke.
Marketing & Promotions: Occasionally, we may send updates, promotional offers, or service-related communications to your email address or phone number. You can opt out of marketing communications at any time.
Analytics & Website Improvement: We analyze technical data (e.g., IP address, browser type) to better understand how visitors use our website and to improve site performance.
Legal Compliance: We may use your data as required by law, including complying with legal requests or to protect the safety and rights of Pure Bespoke.

3. How We Share Your Information

We respect your privacy and will not sell or rent your personal information to third parties. We may share your data in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services (e.g., payment processors, email communication platforms). These providers are contractually bound to safeguard your information and only use it for the purposes specified.
Legal Requirements: We may disclose your information to law enforcement, government authorities, or legal entities when required to comply with applicable laws, regulations, or legal processes.

We do not share your information for marketing or promotional purposes without your explicit consent.

4. Data Security

Pure Bespoke takes the security of your personal information seriously. We implement a variety of industry-standard security measures to protect your data, including:

Encryption: Sensitive data such as payment information (if applicable) is encrypted during transmission.
Secure Data Storage: We store your information in secure systems that are protected against unauthorized access.
Access Controls: Only authorized personnel have access to personal information, and we regularly review our security practices to safeguard your data.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. You acknowledge this risk when sharing your information with us.

5. Your Rights Regarding Your Information

You have the right to:

Access Your Information: Request a copy of the personal data we hold about you.
Correct or Update Information: If your information is incorrect or outdated, you can request that we update it.
Delete Your Data: In certain circumstances, you can request the deletion of your personal information from our records, except when it is necessary for service provision or legal compliance.
Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any promotional email or by contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve user experience and website performance. Cookies are small text files stored on your device that allow us to recognize your browser or device.

Necessary Cookies: These cookies are essential for the proper functioning of our website.
Analytics Cookies: We use these cookies to collect anonymous information about website traffic and user interactions to enhance website performance.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may impact your experience on our website.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, partner websites). These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before sharing any personal information.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

9. Children’s Privacy

Pure Bespoke's services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: Info@purebespoke.ca
Mailing Address: Pure Bespoke, 5111 Rue Bachand, Longueuil, Quebec J3Y 8Y9, Canada